Frequently Asked Questions

CUSTOM TAILORED UNIFORMS

1. You do not provide the size I need!

  • We are sorry that we do not currently provide the size you require.
  • We do provide Made-to-Measure services but this will require a visit to our United Uniforms Toa Payoh outlet to get measured.
  • Please note that Made-to-Measure uniforms are strictly non-exchangeable.

2. Do you provide alteration services?

  • Yes we provide alteration services at our Toa Payoh outlet.

3. My child has sensitive skin!

  • United Uniforms has experience with custom-made uniforms for students with skin issues. This requires careful consideration of the skin condition and alteration of the material used for the uniform with prior school approval.
  • Please approach your school administrative office for assistance.

ORDERS

4. Some of the items I want are out-of-stock!

  • Please go to main page and choose school.  Type in school name and then submit interest form. We will advise will contact you via email when stock has arrived.
  • Please note items will not be restocked if your school has a change in uniform vendor.  Please refer to your school website for more information.

    5. My order has not arrived yet!

    • Please allow us up to 3 days to process the delivery before dispatch.
    • It may take our courier an additional 2-5 days to fulfil the delivery.
    • Please refer to our Terms of Delivery for further information.
    • if your order does not arrive after 10 days, please use contact form to contact us.

    6. The items I received are different from what I ordered/defective.

    • Please bring receipt down to shop and we will rectify it.

    7. I prefer to have my child measured before buying. Is this possible?

    • Yes this can be done!  Head on down to our shop and we will be happy to serve you.
    • For details go to our main page.

    DELIVERY AND COLLECTION

    8. How much are delivery charges?

    • Our delivery charges are $5.

    9. Where does United Uniforms deliver to?

    • We only deliver within Singapore (excluding standard No-go Zones such as Pulau Ubin, Tuas Industrial Estate, Jurong Island, Military camps, etc).
    • We also deliver to collection points if no one is home to receive your parcel. Please refer to our Terms of Delivery page for more information.

    10. How do I check the status of my order?

    • Upon fulfilment of your order, please refer to the email link sent to you for the Tracking URL and the Tracking Number.

    11. Can I just simply try and buy uniforms in store?

    • Yes you definitely can!  Come down to our shop.

      PAYMENT

      12. What payment currencies do you accept?

      • We only accept payment in Singapore Dollars (SGD).

      13. What payment modes do you accept?

      • We accept cash, cheque, PayNow/PayLah in our outlets, and credit card payment (charges apply) online.

      14. Do you accept Financial Assistance Schemes (FAS)?

      • Yes we do accept FAS!  However, it is not currently available online, and is not eligible for delivery.
      • You must present in-person at any of our outlet to collect your uniforms for verification purposes.

      15. Do you accept NTUC Back-to-School Vouchers?

      • Yes we do accept NTUC Back-to-School Vouchers!  However, it is not currently available online, and is not eligible for delivery.
      • You must present in-person at any of our outlet to collect your uniforms for verification purposes.